In this final installment of our series, we will explore three best practices to help your financial supporters care about funding your needs.
In all of your communication (appeals, thanks and reports) you should focus on the people you serve and how their lives have been changed because of the support of your givers.
Best Practice #1: Communicate Impact
1. Illustrate your:
- "Darius has hope that transcends life in his gang-infested neighborhood"
- "Sutapa has freedom and dignity she never knew before learning to sew"
2. Resist the urge to focus on:
- Tutoring, sports, meal delivery, music instruction, etc.
- Details of how you operate your program
- "Our three airplanes are expensive to keep up," or "We mentor young men in small groups"
- "We distributed 2,000 meals" or "We enrolled 132 children after school"
Best Practice #2: Credit the Giver
- Drop your organization from the picture
- Use giver-focused language
- Help givers understand how their giving makes a difference
Dropping Your Organization
In other words, connect the giver to the changed life. As you tell your story, drop your organization out of the picture (thank you to Doug Shaw for this illustration).
Here's what this looks like. We are tempted to say that the donor’s gift to us helped make an impact, which looks like this: Giver –> Organization –> Changed Life
Instead, let the donor know they made the impact. Let your message communicate: Giver –> Changed Life
Using giver-focused language will help you do this. For example:
- Because you care and give … Darius has hope
- Your prayers and gifts have helped … Sutapa to be safe for the first time in her life
- I thank the Lord for your faithfulness …
- Your partnership helped ... Sam discover there are alternatives to gang life
- The support of friends like you has helped ... children like Emma learn how to read and excel in school
- Thank you for helping ... men like Edward learn to live a sober life
- By God’s grace and with your help …
Giver-focused language is not, "Help us meet our budget so that we can continue our outreach."
Be Specific on Impact
Another way to credit the giver is to help them know specifically how their giving makes a difference in someone’s life. Start by answering the question How will or How did $50, $500 or $5,000 help?
- One weekend of camp costs $180. Will you help bring one ($180), two ($360) or three ($540) children like Mario to camp this summer?
- Each mentoring group like the one that God used to turn Darius’s life around takes $500 a year to run. Will you sponsor 10 of these groups next year?
Best Practice #3: Tell One Story
“If I look at the masses, I will never act. If I look at one, I will.” – Mother Theresa
When it comes to our hearts and what helps us care, one individual trumps the masses. Translating that to your work means one representative story that communicates your impact is more effective in connecting givers with the life-changing work you do than details of activities, strategies and statistics.
How to tell one story:
- Take me to the front lines — all the way there
- Tell me about one person whose life was changed
- Who has hope because of what you do every day?
- Use a name and tell me specifics
- Show me faces — pictures with captions move your story forward
Some have called this Anne Frank syndrome. We know about the atrocities of the Nazis because we know Anne’s story. We understand the horror of millions of people who died because Anne wrote in her diary.
We can extrapolate this principle with our givers:
- Find your Anne
- Tell her story
- Tell me how I can help
Reaching Your Donors: The Right Message
When you recognize why people give and the disconnect between why they give and how we tend to communicate, then you are on your way to helping people (your givers) be a part of the amazing work you do.
As you practice, you’ll get better at communicating impact (not activities), crediting the giver (not your organization) and telling the story of one individual (not the story of many).
To recap what we've covered:
- Communicate impact
- It is about changed or saved lives
- Credit the giver
- Credit them with the changed life
- Tell one story
- Find your Anne
Our work changes lives every day. Tell that story well.
Who is your Anne? We would love to hear.
What does your organization have the potential to do in the world?